support/

📄 How many days does an RDFI have to report an unauthorized return to Dwolla's FI? 69w HTML · MD

📄 Is there a limit on the number of attempts to verify an account via micro-deposits? 88w HTML · MD

📄 What’s the difference between the ACH Network, RTP®, and FedNow networks? 244w HTML · MD

📄 What are good practices to ensure that our customers pass verification upon registration? 187w HTML · MD

📄 How do I find the account number or routing number for an end user funding source? 219w HTML · MD

📄 How to deactivate a customer in the Dwolla Dashboard 109w HTML · MD

📄 Will I be penalized if an ACH transaction is returned? 110w HTML · MD

📄 What are unauthorized returns? 76w HTML · MD

📄 How do I know if I received an ACH return? 74w HTML · MD

📄 What happens to a pending transfer when a funding source is updated? 162w HTML · MD

📄 How do I attach a new funding source? 424w HTML · MD

📄 If an ACH transaction is marked as ‘processed,’ can that status change? 225w HTML · MD

📄 What is CIP/KYC and why do my end-users have to go through CIP/KYC verification? 277w HTML · MD

📄 If a transaction is marked as `processed,` can that status change? 211w HTML · MD

📄 What’s the difference between RTP® and FedNow? 168w HTML · MD

📄 What are the different fund flows supported by Dwolla? 67w HTML · MD

📄 What is a ‘facilitation’ funds flow? 130w HTML · MD

📄 What is a ‘send’ funds flow? 121w HTML · MD

📄 How to setup MFA for Support Portal? 185w HTML · MD

📄 Does Dwolla support “magic links” or ways for a user to authenticate their account without a password? 188w HTML · MD

📄 How to check the transaction failure reason in the Dwolla Dashboard 287w HTML · MD

📄 How to view the transaction history for a particular end user in the Dwolla Dashboard. 175w HTML · MD

📄 Why did I get a customer_transfer_completed webhook then a customer_transfer_failed after it? 78w HTML · MD

📄 Does Dwolla support payments outside of the United States? 46w HTML · MD

📄 How to view operational notifications sent to customers in the Dwolla Dashboard. 159w HTML · MD

📄 How to view transaction details associated with the master account in the Dwolla Dashboard. 166w HTML · MD

📄 What is a receive-only user in the API? 69w HTML · MD

📄 Why is my end user being asked to upload a document for verification? 141w HTML · MD

📄 When a Verified Customer type isn’t fully verified, can they send/receive transfers? 201w HTML · MD

📄 What is Plaid? What is Dwolla’s relationship to Plaid? 142w HTML · MD

📄 What options does Dwolla offer for bank account verification? 206w HTML · MD

📄 How can we update the preferred/DBA name on our primary account? 190w HTML · MD

📄 What are the risks associated with real-time payments? 227w HTML · MD

📄 How to customize operational notification email settings in the Dwolla Dashboard. 132w HTML · MD

📄 How can I add sub-users from my team to access the Dwolla Dashboard? 102w HTML · MD

📄 How to change the email address associated with the master account in the Dwolla Dashboard. 283w HTML · MD

📄 Does Dwolla have a SOC report? If so, how can I get access to it? 109w HTML · MD

📄 How long does it take to review my submitted application? 427w HTML · MD

📄 What is Dwolla's data retention policy? 159w HTML · MD

📄 What type of partnership opportunities does Dwolla offer? 102w HTML · MD

📄 Does Dwolla offer identity verification? 200w HTML · MD

📄 What is Open Banking? 177w HTML · MD

📄 What can I do if I am a victim of a financial scam or fraudulent activity? 126w HTML · MD

📄 Can Dwolla offer any information about their BSA/AML program? 67w HTML · MD

📄 Why is my master account suspended? 113w HTML · MD

📄 Does Dwolla have a SOC1 report? 65w HTML · MD

📄 If I initiate one mass payment that includes 20 individual transfers, will I be billed for one transfer or 20 transfers? 82w HTML · MD

📄 What actions does Dwolla take for specific return codes? 120w HTML · MD

📄 How can I change the controller information on our primary account? 93w HTML · MD

📄 Can Dwolla give me additional end user account information? 111w HTML · MD

📄 How do I implement Dwolla’s Open Banking Services in my current integration? 152w HTML · MD

📄 What steps can I take to prevent ACH returns? 289w HTML · MD

📄 What can I do if I receive an ACH return because my customer claims a transaction was unauthorized? 238w HTML · MD

📄 What is the sandbox and how is it different from production? 117w HTML · MD

📄 How can I determine when an end user funding source was created/removed? 263w HTML · MD

📄 Can I use an international bank account as a funding source? 91w HTML · MD

📄 What is `retry` status? 212w HTML · MD

📄 What transaction activity can be performed in ‘document’ status? 133w HTML · MD

📄 What is Dwolla’s Instant Account Verification (IAV) solution? 234w HTML · MD

📄 Why am I being asked to provide proof of active state registration for my business user? 101w HTML · MD

📄 What is a transaction send limit? 215w HTML · MD

📄 How Do You Generate Customer Transaction Reports? 275w HTML · MD

📄 How do I find out which transaction caused a negative balance? 114w HTML · MD

📄 What is a preferred name for a business? 91w HTML · MD

📄 Can a Client create multiple sandbox accounts? 71w HTML · MD

📄 What transaction activity can be performed in a ‘retry’ status? 93w HTML · MD

📄 Does Dwolla support payments outside of the United States? 111w HTML · MD

📄 How to check the document verification failure reason in the Dwolla Dashboard 172w HTML · MD

📄 Does Dwolla accept debit cards for payments? 55w HTML · MD

📄 Why are my end users’ documents failing verification? 254w HTML · MD

📄 What type of business documents are acceptable to verify a client account? 217w HTML · MD

📄 1099K 234w HTML · MD

📄 What is the difference between Verified vs. Unverified Funding Source functionality? 110w HTML · MD

📄 Can you downgrade a Verified Customer Record to an Unverified Customer Record? 122w HTML · MD

📄 Does Dwolla reverse microdeposits? 88w HTML · MD

📄 What is a ‘Me-to-Me’ funds flow? 118w HTML · MD

📄 What transaction limits apply to Same Day ACH credits and debits? 125w HTML · MD

📄 How can I raise my transaction limit? 132w HTML · MD

📄 What are the risks associated with faster payments (e.g. Next Day ACH, Same Day ACH, Real-time Payments)? 229w HTML · MD

📄 Is there a limit to the amount of funds that can be received by an end-user? 144w HTML · MD

📄 What is a ‘receive’ funds flow? 76w HTML · MD

📄 2025 1099K State Threshold Requirements 415w HTML · MD

📄 What is a Business Verified Customer Record (VCR)? 274w HTML · MD

📄 As a Dwolla client, what can I do if I lose or don't receive the email with my unique link to the 1099-K portal? 175w HTML · MD

📄 Why did I receive a 1099-K from Dwolla? 218w HTML · MD

📄 What is a Personal Verified Customer Record (VCR)? 195w HTML · MD

📄 What can I do if my end user loses or doesn’t receive the email with their unique link to the 1099-K portal? 171w HTML · MD

📄 Have questions about Form 1099-K? Check out our Form 1099-K resources! 78w HTML · MD

📄 I received a list of email addresses for my end users that Dwolla couldn’t email about accessing the 1099-K portal. What should I do? 56w HTML · MD

📄 Why does Dwolla require a physical address to create a customer? 229w HTML · MD

📄 How old does an end user need to be in order to create an account on the Dwolla Platform? 125w HTML · MD

📄 Are webhooks delivered in order? 134w HTML · MD

📄 Dwolla’s Password Hashing Requirements 227w HTML · MD

📄 Does Dwolla have an Instant Account Verification (IAV) solution? 147w HTML · MD

📄 Is there an endpoint or call to mass-cancel transactions? 273w HTML · MD

📄 Who can I reach out to for customer support? 120w HTML · MD

📄 What type of personal documents are acceptable to verify a customer’s account? 152w HTML · MD

📄 Can I upgrade an Unverified Customer Record to a Verified Customer Record? 180w HTML · MD

📄 How to view webhooks and webhook subscriptions in the Dwolla Dashboard. 175w HTML · MD

📄 How do I rotate or revoke my Dwolla API key and secret? 148w HTML · MD

📄 How do I programmatically refresh an API access token? 163w HTML · MD

📄 Can I add sub-users (team members) to my sandbox account? 90w HTML · MD

📄 How many verification documents can a user upload at a time? 126w HTML · MD

📄 Can I upgrade a Receive Only Customer to a Verified Customer Record? 96w HTML · MD

📄 ACH Returns FAQ 1,297w HTML · MD

📄 What API rate limits exist for Dwolla’s Sandbox and Production environments? 336w HTML · MD

📄 What is an administrative return? 138w HTML · MD

📄 What are Same Day ACH debits? 132w HTML · MD

📄 Are Dwolla ACH export file times in CDT or CST? 110w HTML · MD

📄 Does Dwolla offer real-time balance check functionality? 159w HTML · MD

📄 Why is a transaction stuck in a pending status? 192w HTML · MD

📄 What does it mean when Dwolla requires "proof of address"? 121w HTML · MD

📄 What transaction activity can be performed in a `deactivated` or `suspended` status? 70w HTML · MD

📄 What is an Addenda Record? 141w HTML · MD

📄 What are Instant Payments? 237w HTML · MD

📄 What shows up on a bank item line for a business that facilitates transactions? 144w HTML · MD

📄 Is the money in the Sandbox real money? 100w HTML · MD

📄 Can I use Instant Account Verification (IAV) in addition to micro-deposits? 194w HTML · MD

📄 What is a Real-Time Balance Check? 250w HTML · MD

📄 What are Labels? 70w HTML · MD

📄 What is an Unverified Customer? 101w HTML · MD

📄 Can clients see micro-deposits initiated for our end users? 65w HTML · MD

📄 Why might my end user’s ID fail review? 176w HTML · MD

📄 Can I test expedited payment timing in the sandbox? 134w HTML · MD

📄 What is Form 1099-K? 156w HTML · MD

📄 What does a user see on their bank transaction line? 111w HTML · MD

📄 What types of funds flows work with Instant Payments? 104w HTML · MD

📄 What is Next Day ACH? 165w HTML · MD

📄 What is Same Day ACH? 122w HTML · MD

📄 Search Results | 1099-K 189w HTML · MD

📄 Why am I receiving a 403 Forbidden error when trying to create a Customer? 106w HTML · MD

📄 How much do Dwolla’s Open Banking Services cost? 135w HTML · MD

📄 Why is my customer’s account suspended? 127w HTML · MD

📄 API Support 118w HTML · MD

📄 Account & Billing 119w HTML · MD

📄 Security/Fraud 124w HTML · MD

📄 What is the ACH Return Rates Report? 536w HTML · MD

📄 What is an ACH reversal, and when can it be attempted? 229w HTML · MD

📄 General Knowledge Base 96w HTML · MD

📄 Product Features 140w HTML · MD

📄 Home 66w HTML · MD

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