Why is my customer’s account suspended?

Why is my customer’s account suspended?

• Jul 22, 2025
• Knowledge

Information

Title

Why is my customer’s account suspended?

Summary

An account is typically suspended for one of two reasons:

1. The end user attempted to add a funding source that was blocked on the Dwolla Platform due to certain ACH return codes.

2. If you use Dwolla’s SSN fingerprinting feature to assist with fraud mitigation, an account will be suspended when someone attempts to create more than one account with the same SSN on your application.

Clients also have the ability to suspend accounts via the API or the Dwolla Dashboard. This is the recommended action for any suspected fraud.

Please reach out to support@dwolla.com or your Customer Excellence Manager for more information regarding suspended accounts.

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