## Why might my end user’s ID fail review?

- Jul 22, 2025
- Knowledge

### Information

There are a few [best practices](https://developers.dwolla.com/guides/personal-verified-customer/handle-verification-statuses#handling-status-document) to keep in mind when working with end users who are uploading an image of their personal ID, which will greatly reduce the chances of an end user’s ID being rejected:

- All four edges of the user’s document should be visible
- Use a dark/high contrast background
- At least 90% of the image should be the document
- Should be at least 300dpi
- Capture image from directly above the document
- Make sure that the image is properly aligned, not rotated, tilted or skewed
- No flash to reduce glare
- No black and white documents
- No expired ID

By following these best practices for personal ID upload, end users will advance to the `verified` account state sooner. Things such as glare, shadows, blur and hologram interference may prevent an end user’s ID from being accepted for verification. It is important to recommend a user take as clear an image of their ID as possible for the best results.

### URL Name

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