Why is my master account suspended?

Why is my master account suspended?

Information

Title
Why is my master account suspended?

Summary
The most common reason for master account suspension is a failed transfer on the account.
Depending on the type of ACH return code issued for the failed transfer, this could potentially suspend the master account. A list of returns and their associated actions can be found here.

Beyond failed transfers, accounts on the Dwolla Platform must be used in accordance with the terms and conditions of the client’s application, as well as the Dwolla Account Terms of Service.

If your master account was suspended, please reach out to support@dwolla.com or contact your Customer Excellence Manager.

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