Why are my end users’ documents failing verification?

Why are my end users’ documents failing verification?

• Jul 22, 2025
• Knowledge

Information

Title
Why are my end users’ documents failing verification?

Summary
There are several reasons a document may be failing automatic verification, including date-of-birth or name mismatch, but there may also be an issue with the document itself.

Here are some best practices to keep in mind for document verification:

• When Creating a Personal Verified Customer (VCR)
  Best practices to reduce the chances of a Photo ID being rejected:

  • All 4 Edges of the document should be visible
  • Use a dark/high contrast background
  • At least 90% of the image should be the document
  • Should be at least 300dpi
  • Capture image from directly above the document
  • Make sure that the image is properly aligned, not rotated, tilted or skewed
  • Avoid using flash to reduce glare
  • No black and white documents
  • No expired IDs

• When Creating a Business Verified Customer (BVCR)

  • Registered name field should have the name as it is registered with the Secretary of State.
  • Preferred name field should only be used if the business has registered a fictitious name (or a “doing business as” (“dba”) name) for its business and can produce a state or federal document showing it is tied to the registered name.
    • Business documents (documentType other):
      • EIN documentation (IRS-issued SS4 confirmation letter)
      • Filed and stamped Articles of Organization or Incorporation
      • Sales/Use Tax License
      • Fictitious Business Name Statement/Certificate of Assumed Name (only for Preferred Names)
      • Business License
      • Sales/Use Tax License
      • Registration of Trade Name
      • Business License
      • Certificate of Good Standing

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