How to check the document verification failure reason in the Dwolla Dashboard

Jul 22, 2025
Knowledge

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Title
How to check the document verification failure reason in the Dwolla Dashboard

Summary
By following the instructions below, you’ll learn how to check the document verification failure reason in the Dwolla Dashboard.

Step 1. Login to the Dwolla Dashboard.

Step 2. Select “Customers” on the left hand side of the tool bar.

Step 3. In the search bar, type in the customer’s name, email address or customer ID.

Step 4. Select the “Documents” tab to view the list of documents uploaded for that customer.

Step 5. View the error message displayed in the “Comment” section to understand why the document failed. While there could be multiple reasons why a document failed, the dashboard will only display one error message. The API provides more insight into why a document failed the verification process.

After completing these steps, you should be able to navigate the Dwolla Dashboard to understand why a document failed the verification process.

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