Why is my end user being asked to upload a document for verification?

Why is my end user being asked to upload a document for verification?

Information

Title
Why is my end user being asked to upload a document for verification?

Summary
Occasionally, when your customers are attempting to verify their identity in order to start transacting, they’ll end up in ‘documentVerificationStatus’ within the API.

This can happen for a number of reasons.

It often occurs when a customer submits information that differs slightly from the information returned to us by our identity verification provider. For example, the date of birth might have been entered incorrectly. (Even though you know your birthday, you might have a hard time entering it right when inputting it from a smartphone.) A new home address or recently changed name could also trigger a ‘document’ status during verification.

Learn best practices for submitting documentation here.

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