Account & Billing Account & Billing Articles What is the ACH Return Rates Report? Why is my master account suspended? How long does it take to review my submitted application? How can I change the controller information on our primary account? If I initiate one mass payment that includes 20 individual transfers, will I be billed for one transfer or 20 transfers? How can we update the preferred/DBA name on our primary account? How can I add sub-users from my team to access the Dwolla Dashboard? How to change the email address associated with the master account in the Dwolla Dashboard. How to customize operational notification email settings in the Dwolla Dashboard. Can I add sub-users (team members) to my sandbox account?