## How to check the document verification failure reason in the Dwolla Dashboard

- Jul 22, 2025  
- Knowledge

### Information

**Title**  
How to check the document verification failure reason in the Dwolla Dashboard

**Summary**  
By following the instructions below, you’ll learn how to check the document verification failure reason in the Dwolla Dashboard.

**Step 1.** [Login](https://accounts.dwolla.com/login) to the Dwolla Dashboard.

**Step 2.** Select “Customers” on the left hand side of the tool bar.

**Step 3.** In the search bar, type in the customer’s name, email address or customer ID.

**Step 4.** Select the “Documents” tab to view the list of documents uploaded for that customer.

**Step 5.** View the error message displayed in the “Comment” section to understand why the document failed. While there could be multiple reasons why a document failed, the dashboard will only display one error message. The API provides more insight into why a document failed the verification process.

After completing these steps, you should be able to navigate the Dwolla Dashboard to understand why a document failed the verification process.

**URL Name**  
How-to-check-the-document-verification-failure-reason-in-the-Dwolla-Dashboard