## When a Verified Customer type isn’t fully verified, can they send/receive transfers?

- Jul 22, 2025
- Knowledge

### Information

**Title**  
When a Verified Customer type isn’t fully verified, can they send/receive transfers?

**Summary**  
The answer depends on the customer type and funds flow(s) your business is signed up for.

**Personal Verified**  
**Receive Funds:** Funds will only process to their Dwolla Balance and a bank transfer will remain pending until the end user becomes fully verified.

**Send Funds:** No. A Personal Verified Customer needs to have a status of Verified in order to successfully initiate a transfer. If a Personal Verified Customer has a status of Verified, but is unable to initiate a transfer, the end user ​​has likely not completed the bank verification process. You can check to see the status of the funding source [via the API](https://docs.dwolla.com/#list-funding-sources-for-a-customer) or by going into the [Dwolla Dashboard.](/content/platform/dashboard/index.html)

**Business Verified**  
**Receive Funds:** Funds will only process to their Dwolla Balance and all bank transfers will remain pending until the business has been verified and the Beneficial Owners have been verified and certified.

**Send Funds:** No. A Business Verified Customer can only send funds after their business has been verified and its Beneficial Owners have been verified and certified.

**URL Name**  
When-a-Verified-Customer-type-isn-t-fully-verified-can-they-send-receive-transfers