What is `retry` status?

What is retry status?

Information

Title
What is retry status?

Summary
When a Verified Customer goes through CIP/KYC verification, an account can land in various verification statuses as it is being validated. One of these statuses is the retry status, which is correlated with the customer_reverification_needed webhook event. A status of retry indicates that the initial identity verification attempt failed because the information provided by the end user did not satisfy Dwolla’s verification check.

From an end user perspective, when their account is in the retry state, they are allowed to make one additional attempt to input their information again directly via your application. You will need to build this functionality within your application. This is helpful to prevent escalating to a status requiring documentation if an end user merely miskeyed some of their identifying information.

Please note: All fields are required upon a retry attempt. If the additional attempt fails, the resulting status will be either document or suspended.

A user can also be placed into retry after they are verified to adjust any information which may need to be updated. To request the ability to adjust account information after it has been verified, you will need to reach out to your customer excellence manager or support@dwolla.com.

URL Name
What-is-retry-status