Why is a transaction stuck in a pending status?

May 19, 2023
Knowledge

Information

Title
Why is a transaction stuck in a pending status?

Summary
ACH transaction statuses can take up to four business days to change from pending to processed in the Dwolla API. If a transfer is sent to a Verified Customer that is not in a verified/active state, the transfer will remain in a pending status until the end user completes their account setup and has a verified status.

Incomplete end user account setup can lead to delays in the delivery of funds and will be held in a pending state until issues are resolved with the account.

Note: Once the receiving Verified Customer has completed their account setup, the transfer will remain in a pending status and require intervention from Dwolla. Please reach out to support@dwolla.com or your dedicated Account Manager to cancel or re-attempt the ACH credit to the receiving bank account.

Recommendation: To prevent transactions from getting stuck in a pending status, it is recommended that your application prevents the creation of a transaction to an identity Verified Customer that does not have a verified status.

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Why-is-a-transaction-stuck-in-a-pending-status