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Dwolla Status - Incident History

Elevated API 500 errors on Customers, Funding Sources, and Mass Payments

Resolved - This issue is resolved.
Monitoring - A fix has been deployed and error rates are returning to normal across the affected endpoints and the Dashboard. We are monitoring to confirm full recovery.
Investigating - We are currently investigating elevated error rates (HTTP 500) affecting requests to the Customers, Funding Sources, and Mass Payments API endpoints. Some requests to these endpoints may fail or time out. Our engineering team is actively investigating. We will provide an update within as soon as we have more information.

Delayed Operational Notification Statuses in Dwolla Dashboard

Resolved - The issue affecting the dashboard display for Operational Notification statuses has been fully resolved. All delivery statuses within the Dwolla Dashboard are now updating in real-time. Thank you for your patience.
Monitoring - A fix has been implemented to resolve the status sync delay. The "Delivery Status" indicators within the Dwolla Dashboard are beginning to catch up and accurately reflect actual delivery states. We are actively monitoring the dashboard queues until all historical notification statuses are fully backfilled and up to date.
Investigating - We have identified an issue causing the "Delivery Status" for Operational Notifications within the Dwolla Dashboard to lag or not update correctly.

Elevated HTTP 500 Errors on Balance Inquiries

Resolved - We experienced a brief service disruption in our Production environment between 3:14 PM and 3:35 PM CT. The issue was related to intermittent resource contention which impacted the processing of balance-related requests. This resulted in elevated error rates for retrieving account or funding source balances. System performance stabilized at 3:35 PM CT and error rates have returned to normal. This incident has been resolved.

Delay in processing ACH transactions and delivery of related webhooks

Resolved - This incident has been resolved. All transfers statuses have been updated and webhooks are being delivered. Note: As a result, this impacts the 9:00 AM CT export of Same-day ACH debit and credit transactions. These transactions will now export at 1:00 PM CT.
Identified - We have experienced a delay in the morning processing of ACH transactions on the platform. This impacts the webhook delivery and API transfer status updates for ACH credit and debit transactions that are expected to update today. Our support team is working as quickly as possible to recover from this.

Elevated HTTP 500 Errors on Customers

Resolved - We experienced a temporary outage that impacted the /customers endpoint. Between 2:22:57 PM and 2:32:38 PM CT, the system was returning HTTP 500 errors due to a brief disruption in service. The issue has been resolved, and the system is stable. We apologize for any inconvenience this may have caused.

Delay in Same-Day ACH Clearing

Resolved - The Federal Reserve experienced system issues this morning, causing a delay in Same-Day ACH processing. Same-Day ACH debit and credit transactions that were expected to clear at 12:00 PM CT will now clear at 5:00 PM CT. We apologize for any inconvenience caused by this disruption.

Errors on the customers/{accountId}/transfers endpoint

Resolved - A fix has been deployed and the errors have stopped occurring.
Investigating - We're investigating increased API 500 errors on the customers/{accoundId}/transfers and accounts/{accountId}/transfers endpoints. This affects the API and the Dashboard.

Delay in processing Same-Day ACH transactions

Resolved - The Fed experienced a delay processing our Same-Day ACH transactions that were expected to process at 5:00 PM CT today. These transfers are now expected to be processed tomorrow morning.

Issued 1099K forms with inflated amounts

Resolved - The team has completed the Form 1099K corrections and filed them with the appropriate tax agencies. This incident is resolved.
Update - Most of the incorrect 1099K forms that were sent to end users were stopped before they were filed with tax agencies. These 1099K forms have been updated and filed.

Delay in delivery of webhooks and operational notifications

Resolved - All delayed webhooks and customer notifications have been successfully sent. This incident is resolved.
Monitoring - We are currently monitoring system health to ensure continued stability. Our team is now working through the recovery process for webhooks that were delayed or missed during the service interruption. We will provide an update once the backlog has been fully processed and all events have been delivered.

Intermittent high response times and timeouts on /customers and /transfers

Resolved - This incident has been resolved.
Monitoring - We have identified the cause of the degraded performance and have implemented a fix. Response times across the API are now improving.